El Paso Relocation Center

Congrats on your upcoming relocation!

Whether you're moving to El Paso from another city in Texas, or you're moving to Texas from another state, the mover you hire will have different rules and regulations.

This article will tell you about the things you should be looking for whether you're making an interstate or intrastate move.

You're Moving to El Paso From Another State

If you're moving to Texas from another state, the move is governed by the Federal Motor Carrier Safety Administration.

Make sure the mover you select has a USDOT number, is registered with FMCSA to transport household goods between states, and has sufficient insurance.

You can do that by visiting www.protectyourmove.gov, or calling FMCSA at (202) 366-9805 for licensing and (202) 385-2423 for insurance. (This article can take you step by step through how to check out a moving company on the FMCSA website.)

Also check with the Better Business Bureau to ensure the company doesn't have a long history of unresolved complaints.

You're Moving to El Paso From Another City in Texas

If you're moving within Texas, your move is governed by the state.

Make your mover is registered with TxDOT by calling 800-299-1700 or visiting its Website.

General Tips on Hiring the Best Mover

1. Get multiple bids from El Paso moving companies, and then have the companies come to your home to do an in-home assessment of the goods you need moved. (Here's a list of questions to ask them.) Don't be tempted to take the low bid -- it could come back to haunt you later.

2. Before loading your items, get a written estimate with the maximum amount you will have to pay.

3. A binding proposal states the exact price of the move and a not-to-exceed proposal states the maximum price of the move, but allows the mover to charge less than the maximum.

4. This written estimate should include all the decisions you have made regarding what you want moved, the size of the vehicle to be used, required staffing and the mover's liability for loss or damage. Have your mover sign your copy of the estimate.

5. To help prospective El Paso movers create an accurate proposal, identify all the items that need to be moved. Also note any additional services that may be required at your destination, such as stair carries, long carries or elevator use.

6. Get everything in writing; don't rely on verbal OKs.

7. If you have to make a claim, file a written claim with your mover within 90 days of delivery of the shipment.

8. Your mover has a right to inspect damaged goods within 30 days of getting your claim, and must take some sort of action on it within 90 days of receiving it.

9. If you wish to file for mediation through TxDOT, submit your request within 30 days after you get your denial from the moving company. If your mover has not paid or denied your claim or made a firm settlement offer within 90 days of getting the claim, you have 30 days to request mediation.

10. Before moving goods between states, movers must give you information regarding their dispute settlement program. Movers must offer a neutral dispute settlement program as a means of settling disputes that may arise for loss or damage of your household goods.

11. For an interstate move, FMCSA has no authority to resolve claims. You can file a complaint against the moving company by calling FMCSA's 24-hour toll-free hotline at (888) 368-7238, or go to FMCSA's Web site.